Support | Spareroll

Most questions are answered below. For anything else, use the contact form. A person reads every message, usually within a day.

I deleted photos but my storage didn't change

Deleted items wait in Recently Deleted for 30 days. Open the Photos app, go to Collections > Utilities > Recently Deleted, tap Select, then Delete All. The space comes back right away.

Spareroll found no similar photos

Spareroll compares shots taken within a couple of minutes of each other. If you gave it access to only some photos, it can only look at those. To give full access, open Settings > Apps > Spareroll > Photos and choose Full Access, then pull down on the Spareroll home screen to scan again.

Can I get back something I deleted?

Yes, for 30 days. Open Recently Deleted in the Photos app, select the item and tap Recover.

How do I restore my Pro purchase on a new iPhone?

Open Spareroll, tap the gear icon, then Restore purchase. Use the same Apple Account you bought it with. Pro is also shared with your Family Sharing group.

How do I cancel the yearly plan?

Open Settings, tap your name, then Subscriptions, and choose Spareroll Pro. You can also tap Manage subscription in Spareroll's settings. The lifetime purchase never renews, so there's nothing to cancel.

How do I get a refund?

Apple handles all payments. Request a refund at reportaproblem.apple.com.

Does Spareroll upload my photos?

No. Everything happens on your iPhone. Spareroll has no server and no account, and it doesn't collect any data. See the privacy policy.